The world of internet marketing has been completely revived and is now much more competitive and dynamic than ever before. Although this field may appear simple and easy business, with so many competitors around, you have got to be very careful and vigilant if you really want to survive and make business. Having a polished website, good internet search ranking and attractive online chat support features might still not be adequate to lure your site visitors. You should pay equal attention to online chat operators, so that your site is always monitored.
If you want to impress your site visitor on the very first instant, be sure that your online chat operator is logged in and the status of the operator appears to be available on your site. An offline icon is equally negative and brings a bad impression in the minds of your customer. It is very important that the chat operators you are hiring are professional, well-trained and skilled enough to handle conversations with your site visitors.
The website visitors now-a-days are smart and always look for quick solution. They do not have time to read all your descriptive writing or explanatory demo's. They just look for some assistance on your site, if they do not get any help, they just close the site and go to some other. Here you lost a potential customer that you would never like. So, here are some important to-do lists when you opt for a live chat support service:
a) Always try to determine the peak time when the site traffic is maximum. Once you know when visitors hit your site, you should work towards hiring drivers for that particular slot, rather than burning them for other hours.
b) Give proper knowledge and education to your online chat operators on how to greet visitors. It is very important that the chat agents are polite and gentle in their talk. A small mistake here can be fatal and loss in business.
c) Go for a support service that provides you multiple chat operators, so that if one of them misses to answer a query, other one catches and replies. It is very bad if a visitor / customer posts a query that is not attended by any chat agent.
d) Always make sure that the chat operator has complete knowledge of the products / services you are offering.
e) Educate the chat operators to remain open to any suggestions given by the visitors. Any suggestion is valuable and you can work towards improving your site and getting more business.
f) You should also make sure that the chat operators are handling the complaints diligently. It is quite inevitable that all your customers will be happy with your service / product. So, train your operators to be ready for complaints and react quickly towards them.
While it may be very easy to hire someone to monitor your site, it is equally difficult to find an effective chat agent who is able to handle all situations easily. So, spend some time with them and make sure that you all are in equal frequency to understand the importance of live chat help live chat support service.
Source by Rakesh Swain